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GLOBAL POSTIONING & LOCATING SPECIALISTS (GPLS, Inc.)
Sales Policies Page
Welcome to the Guaranteed Merchandise sales policies page. At GLOBAL POSTIONING & LOCATING SPECIALISTS, INC. we offer a wide range of GPS systems as well as many accessories, camping items, gifts as well as quality “ONE-ON-ONE” service. Unlike most companies, we want customers for life- not for just a quick one time sale.
Return Policy
Customer satisfaction is our number one goal. Please read the following information carefully to understand our wholesale return policies. It is the responsibility of the customer to determine suitability of a product prior to placing the unit in service - we do not have a buy-and-try allowance policy.
You may return any product purchased from us within 15 days of purchase with the following restocking fees:
Unit Not Used - New in Original Box within 15 days: 10% restocking
Units Used within 21 Days in box with all components: 25% restocking
All request for RMA must be made within 15 days of the purchase - no exceptions.
All refused shipments will be charged a 15% restocking fee.
All returns must be issued a return merchandise authorization (RMA) number from our returns department.
Custom or special order products (i.e. Garmin Marine Data Cards) are not returnable. These include maps pre-burned on data cards for customers, specialty accessories, or maps that the customer has arranged on a custom basis with one of our customer service reps. These sales are final and cannot be returned. Map anomalies are not cause for warranty return because no maps are absolutely complete and accurate and are sold as "most current".
You must pay to ship any returned merchandise, and we suggest you insure for the full purchase price. Upon receipt, the product will go to a tech who will review the return for acceptability and then to accounting to issue the refund or exchange.
Non-Returnable or Refundable Items: Opened software where the seals are broken, electronic charts, items missing the manufacturer's original packaging, items with missing components, special-order items such as pre-burned data cards, items deemed not saleable, shipping costs back and forth between our location.
Return Notice: If your GPS system or software has been registered with the manufacturer of that product they can not be returned for cash credit, a credit with GPLS, Inc. will be issued-no exceptions. It is the customers full responsibilty to make sure the product you are purchasing is right for you or your application prior to registering it.
If an item is deemed defective by the manufacturer of the GPS unit, please follow the simple instructions on the DEFECTIVE RETURNS PAGE.
Backorder & Pre-Release Orders Policy
Backorders are items ordered that may not be in stock for various reasons at the time they are ordered. GPLS, Inc. will notify the customer with the backorder status including the estimated time it may be until the item is back in stock. GPLS, Inc. will automatically keep the item on backorder and fill the order when it returns to stock, unless the customer cancels the backorder. GPLS, Inc. will pay any additional shipping costs related to split shipping due to a backorder. The customer or GPLS, Inc. may cancel any backorder at any time by simply notifying the other of the action.
Pre-Release Orders are products placed on the website for the purpose of reserving a unit that will be in high demand when the product begins shipping from the manufacturer. GPLS, Inc. will place these products for reservation through the website - no payments or charges are made until the product comes in and ships (We do not recommend PayPal for these types of orders). The terms and description of a new product are subject to change by GPLS, Inc. or the manufacturer. In the event of a price change you will be notified. If the price is higher than your reservation, then your order will be cancelled and you will need to place a new order, if the price is lowered we will automatically lower your price, in either case we will notify you. Product pre-release reservations are subject to cancellation for any reason.
Right to cancel any orders:
Prior to fulfillment and shipping, either the customer or GPLS, Inc. reserve the right to cancel any order at their sole discretion. When an order is cancelled, no charges will be made to the credit card or a refund will be made (as in the case of a PayPal payment). The customer will be notified in a timely manner of the decision to cancel an order.
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